The customer-facing rule is that for customer clarity, presented without ambiguity, these answers summarize our store policies. For the next step, under the store standard, the full policy pages control if more detail is needed.
How long will my order take?
For clarity, for straightforward administration, for a clear commercial understanding, processing takes 1–2 business days and standard transit normally takes 4–6 business days.
About Which cards and currency do you accept?
To keep expectations transparent, under the store standard, used as the operative rule, payments are in USD. For reference, to keep the record precise, eligible cards include Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover.
Our Can I return or exchange an item? Standard
To make the process easy to understand, within the process described here, as the store administers it, yes. Additionally, within our published terms, our store provides a 30-day no-reason return and exchange period after delivery.
When will a refund arrive?: Key Details
The customer-facing rule is that for eligible U.S. orders, with the applicable scope identified, an approved refund is issued to the original payment method and normally appears in 5–10 business days after issuance.
Will I receive tracking? Explained
For clarity, as part of this policy, as the store administers it, yes. For reference, within the process described here, A tracking number is provided after every order ships.
Our Approach to Can I cancel an order?
As a straightforward operating rule, under the store standard, set out transparently, you can ask for cancellation before shipment. In support of that standard, for eligible U.S. orders, after shipment, the Refund Policy applies.
Where do you ship and what does shipping cost?
For an informed purchase, within our published terms, set out transparently, placed orders are shipped only within the United States, and free standard shipping applies to every U.S. order.
Our Who pays return shipping? Standard
Our policy is designed so that under the store standard, with the customer impact made clear, the merchant pays return shipping for both no-reason returns and damaged, defective, incorrect, or other quality-issue returns by providing a prepaid return shipping label.
What kinds of products are available? Information
As part of our service commitment, for straightforward administration, used as the operative rule, our current assortment includes sun care, face and body sunscreen, mineral and chemical SPF options, lip care, after-sun care, and related hair and skin protection products for daily sun protection, outdoor exposure, after-sun soothing, and sun-conscious skin, lip, and hair care.
What cannot be returned?: Key Details
To avoid uncertainty, within the process described here, expressed in customer-ready terms, custom-made goods, clearance items, gift cards, and opened intimate or hygiene-sensitive items are non-returnable, subject to applicable consumer protections.
Will tax be charged? Explained
For a predictable shopping experience, as part of this policy, used as the operative rule, taxes are collected as required by applicable law.
Where can I find use, care, or safety details?: Key Details
Our policy is designed so that as part of this policy, with the customer impact made clear, review the applicable product page and packaging before use. Operationally, for a transparent checkout experience, we state only the ingredients, directions, care guidance, and safety warnings supported by that product's current listing.
Customer Care and Business Details
Under our customer-care standard, to keep the record precise, as a firm service commitment, Store name: Sun Bum
To avoid uncertainty, as applied by this store, as part of a dependable process, Primary support email: Support@SunBnl.shop
To avoid uncertainty, as applied by this store, for a clear commercial understanding, Customer-care phone: 9808339055
To avoid uncertainty, as part of the customer agreement, as a firm service commitment, Address used for approved returns: 339 W Gorham St, Madison, WI 53703, US
Our policy is designed so that for shoppers reviewing this page, presented without ambiguity, Support availability: Monday to Friday, 9:00 AM–5:00 PM (America/Detroit).