For clarity, for straightforward administration, set out transparently, our store provides a 30-day no-reason return and exchange policy. To be specific, within the process described here, customers can request a return or exchange within 30 calendar days after delivery without giving a reason.
What to Know About Items That Cannot Be Returned
For consistent handling, for shoppers reviewing this page, as a firm service commitment, the non-returnable categories are custom-made goods, clearance items, gift cards, and opened intimate or hygiene-sensitive items. As a related point, as applied by this store, this exclusion does not limit remedies for damaged, defective, or incorrect items where applicable law provides protection.
How to Start a Return or Exchange Explained
In practical terms, throughout the applicable process, with the customer impact made clear, send your request to our customer-care team before sending an item back. In support of that standard, to set a clear expectation, the store will confirm eligibility, provide return instructions, and direct the shipment to the return address listed below. For completeness, for customer clarity, unauthorized returns may be delayed.
Under our customer-care standard, as part of the customer agreement, stated directly, customers receive a prepaid return shipping label and pay the return shipping cost for both change-of-mind or other no-reason returns and returns involving damaged, defective, incorrect, or other quality-issue items.
Our Approach to Return Condition
For consistent handling, as part of the customer agreement, expressed in customer-ready terms, except for an item returned because of a quality issue, an item should be returned with its original packaging, accessories, and proof of purchase and should not show avoidable use or damage.
Refunds: Key Details
For an informed purchase, throughout the applicable process, with the applicable scope identified, following our receive and inspect the return, an approved refund is issued to the original payment method. For reference, under the store standard, please allow 5–10 business days for the refund to appear after it is issued; financial-institution posting times may vary.
Order Cancellation: Key Details
Under our customer-care standard, within the process described here, presented without ambiguity, customers can request cancellation before an order ships. At the same time, as a practical service rule, after shipment, the order is handled under this Refund Policy.
Exchanges Explained
As a straightforward operating rule, under the store standard, described in practical language, approved exchanges are available during the same 30-day period. Consistent with this approach, for customer clarity, the store may ship the replacement after the returned item is received or otherwise resolve the exchange with you.
Store and Customer-Care Details
As part of our service commitment, for straightforward administration, as part of a dependable process, Trading name: Sun Bum
Under our customer-care standard, for straightforward administration, for a clear commercial understanding, Primary support email: Support@SunBnl.shop
As a straightforward operating rule, as part of the customer agreement, as a firm service commitment, Service phone: 9808339055
To make the process easy to understand, as part of the customer agreement, for day-to-day application, Business and return address: 339 W Gorham St, Madison, WI 53703, US
To explain how this works, for shoppers reviewing this page, with the customer impact made clear, Customer-care availability: Monday to Friday, 9:00 AM–5:00 PM (America/Detroit).